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Fitness New Zealand (Fitness NZ), the trade body for health clubs in New Zealand, is working with the UK’s Dr Melvyn Hillsdon to undertake the country’s first national retention and attrition audit.
news •
10 Jan 2006
Member retention rates continue to drop across the fitness sector, according to a new national report by Dr Paul Bedford
HCM issue 9 2013
Think retention was bad before? It's now worse than ever,
according to new research from Dr Paul Bedford
HCM Handbook 2014
Inactive health club members who have been successfully engaged into revisiting their club are 45
per cent less likely to cancel their membership – compared to inactive members who received no
interaction.
news •
22 Jul 2016
Dr Paul Bedford outlines the key findings of his qualitative and quantitative retention reports
HCM Handbook 2015
A third of fitness professionals are considering or have considered leaving the physical activity sector,
an industry report is set to reveal.
news •
21 Nov 2017
A growing consumer appetite for fitness and a hive of investment activity within the health
club sector could see the value of the UK fitness sector increase by £1.1bn in 2016.
news •
18 Oct 2016
Sport England has released the Future of Public Sector Leisure report which looks at how to
evolve the sector from a traditional leisure service into one that is more focused on active
wellbeing.
news •
14 Dec 2022
Fitness operators who recognise and reward their best instructors are more likely to retain
customers, build brand loyalty and see improvements in their financial results.
news •
31 May 2019
While it’s true that 13.7 per cent of the UK population now has a gym membership, member retention remains a challenge. Abigail Harris talks to five UK retention experts to find out where it’s being done well
HCM issue 1 2016
The Retention Convention is back for 2016 with a second installment, featuring a bumper
cast of health and fitness speakers who will focus on how to improve customer
experiences.
news •
07 Mar 2016
Health clubs and leisure centres should embrace the commercial opportunity derived from being ‘socially useful’, says Kate Cracknell
HCM issue 11 2014
A report outlining membership habits and retention in the fitness sector will be released at the Sweat
2020 event next week.
news •
14 Feb 2020
An in-depth study of health club retention in North America identifies the factors that spell the difference between winning and losing
HCM issue 9 2015
The annual Sweat event kicks off in London today (20 February), offering the UK's fitness industry a
platform to discuss the future trends within the thriving boutique sector.
news •
20 Feb 2020
Targeting older members and focusing on social interaction are among Dr Melvyn Hillsdon’s top five tips for boosting retention in 2015
HCM issue 1 2015
What’s the single best thing you’ve done in the past year to boost retention? Four operators tell their stories
HCM issue 11 2016
In collaboration with ukactive, FunXtion has driven a global discussion with some of the
world’s leading fitness operators and influencers, exploring how digitalisation will
influence the delivery of fitness services and products moving forwards.
product innovation •
23 Nov 2020
Lose weight, tone up, get fit? Is this what your members really want from a club, and how does it affect retention? Melvyn Hillsdon reports
HCM issue 7 2014
What forms of communication do your members value? In the second part of his TRP 10,000 series, Dr Melvyn Hillsdon looks at the art of communication
HCM issue 5 2014
Retention expert Paul Bedford
comments on case studies and top tips
from the latest retention research
HCM issue 2 2019
Marcus Kingwell from EMD UK reports on Sweating Your Assets: The Value of Group Exercise. Together, UK local authorities, operators, the workforce and the industry can promote group exercise to bring about
a healthier nation
HCM Handbook 2020
ukactive CEO David Stalker has outlined his organisation’s credentials to serve
as independent watchdog for the national physical activity plan suggested in
today’s report from the All-Party Commission on Physical Activity.
news •
08 Apr 2014
Group exercisers versus gym-only exercisers. Who does what, and does this predict retention levels? Dr Melvyn Hillsdon reports
HCM issue 4 2014
Sport England’s National Benchmarking Service (NBS) is to receive a shake-up
in its back-room operations, with consultancy Leisure-net Solutions to take a
more prominent role, working alongside Sheffield Hallam University to provide
the NBS’s analysis and report writing services.
news •
25 Jun 2014
Lord Carter, the chair of Sport England, has published the report commissioned by Gordon Brown and Tessa Jowell to examine the better co-ordination of effort and resources in sport.
news •
11 Apr 2005
Physical activity sector firms will soon be able to measure how they stack up against rival
businesses, thanks to new benchmarking insights being provided to Flame Awards
entrants as part of their feedback report.
news •
23 Jun 2015
When it comes to boosting fitness membership, it’s judicious to meet the needs of the lucrative over-55 market. DataHub’s Utku Topraksevten shares insights from the latest Moving Communities: Active Leisure Trends report and how best to get with the programme
HCM Handbook 2020
Mintel’s private sector health and fitness club report shows the sector is growing
HCM issue 8 2017
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US private equity fund, Providence Equity Partners, is acquiring a majority stake in VivaGym from ...
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The Bannatyne Group says it has officially bounced back from the pandemic, with both turnover ...
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There is speculation that Basic Fit will sell the five Spanish Holmes Place clubs it ...
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“We saw a 58 per cent growth in companies launching one of our schemes from 2022 to 2023, which demonstrates prioritisation of employee health and wellbeing ”
HCM promotional features
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The partnership between PureGym and Belfast-based
supplier BLK BOX is transforming the gym floor
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D2F had updated its brand styling to keep pace with
business growth. MD, John Lofting and operations
director, Matt Aynsley, explain the rationale
HCM promotional features
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The New Keiser M3i Studio Bike brings ride
data to life to engage and delight members
HCM promotional features
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University of Sheffield Sport has opened the doors of its flagship
Goodwin Sports Centre following a major refurbishment
HCM magazine
Basic-Fit – which has been scaling rapidly across Europe –
is considering franchising to ramp up growth further afield
HCM magazine
As more people join clubs to support their mental
health, fitness professionals need to be empowered to
take a holistic approach. Kath Hudson shares useful
tools discussed at the ACE summit on mental health
HCM magazine
“We’ve had an outstanding year, with record revenues of €77m and €31m in EBITDA in 2023. ”
HCM magazine
Egym has announced deals designed to position it for growth acceleration, as Kath Hudson reports
HCM magazine
As health club operators move to incorporate recovery into their
offerings to meet growing consumer demand, Steph Eaves takes a
look at what cryotherapy and ice bathing can add to the equation
Current vacancies
Director of Operations Active Luton
£61,000 - £64,000 + exceptional pension + excellent benefits
Luton, United Kingdom
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Featured supplier news
Join us at Elevate from 12-13 June in London for a special one-off live recording of The Game
Changers Podcast with Sue Anstiss, CEO of Fearless Women.
Featured supplier news
As one of the most energy-intensive industries in the UK, leisure facilities face a critical
challenge in balancing net zero goals, funding and increased costs.
Company profiles
Orbit4 is a leading FitTech brand that provides gym operators with a comprehensive software solution ...
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The TVS Group supply and install sports and fitness flooring to a wide range of ...
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